VAMC Manchester, New Hampshire
Danielle S. Ocker | 603-624-4366 x6000
Medical Center Director
Danielle S. Ocker was appointed the Director for the Manchester Department of Veterans Affairs (VA) Medical Center (Manchester VAMC) effective December 7, 2015. The Manchester VAMC includes four (4) Community Based Outpatient Clinics (CBOC) located in Conway, Tilton, Portsmouth and Somersworth, New Hampshire.
A proven leader within the VA, Ms. Ocker began her career at the White River Junction (WRJ) VA as a student nurse in 1985. In 1986, Ms. Ocker received her Associate Degree in Nursing from NH Technical College. She continued pursuing higher education from the University of Phoenix by first earning her Bachelor's Degree in Nursing in 2001, and a Master of Business Administration in 2009.
In her 30 years of service, Ms. Ocker worked in roles of progressive responsibility including as Staff Nurse; Nurse Manager of the ICU and Emergency Department; and Service Line Manager for Sensory and Physical Rehabilitation Service, where she facilitated the implementation of the Polytrauma/TBI Program.
Ms. Ocker offers the unique experience of both clinical and administrative leadership and most recently served Veterans in the position of Associate Director at the WRJ VA Medical Center. In this capacity she led state-wide emergency response and was responsible for the medical center emergency preparedness and facility infrastructure. She was also instrumental in the implementation of the VA New England wide improvements enhancing the Veteran experience across New England for Veterans.
Ms. Ocker served in Senior Leadership capacity to include Acting Medical Center Director in White River Junction, Vt., Bedford, Mass, as well as the Manchester VA since May of 2015.
Ms. Ocker is passionate about excellence in the workforce and is a Certified VHA Coach and Mentor. She is a VHA Coach and Mentor Core Trainer, and is actively engaged in many coaching/mentoring relationships and has been a Coach and Mentor at VHA's Health Care Leadership Ins
Kevin Forrest, FACHE | 603 624 4366 x6001
Mr. Kevin Forrest was appointed Associate Director, Manchester VA Medical Center, in January 2017. Mr. Forrest is a retired Lieutenant Colonel Army Medical Service Corps Officer with 24 years of service. He enlisted in the U.S. Army Reserve in 1986 as a Medical Laboratory Technician. Upon graduation from the University of New Hampshire in 1989, he received his Bachelor of Science Degree in Medical Technology and was commissioned as a Second Lieutenant in the U.S. Army Medical Service Corps. He subsequently earned a Master of Science in Clinical Laboratory Sciences and Healthcare Administration from the University of Massachusetts-Lowell.
Previous positions include: Acting Assistant Director-Brockton Campus and Health System Specialist, VA Boston Healthcare System; Senior Director of Operations, Wentworth Health Partners, Dover, NH; Chief Operating Officer, Winn Army Community Hospital, Fort Stewart, Georgia; Executive Officer, Brooke Army Medical Center, Fort Sam Houston, Texas; Troop Commander and Executive Officer for the Landstuhl Dental Activity, Landstuhl, Germany and Chief, Population Health Programs and Data Management, TRICARE Europe. Other assignments include Administrative Director, Pathology Service, Blanchfield Army Community Hospital; Laboratory Manager, Winn Army Community Hospital, Fort Stewart, Georgia; Laboratory Manager, Silas B. Hays Army Community Hospital, Fort Ord, California; and, Assistant Director, Armed Services Blood Bank Center, Fort Ord, California.
Mr. Forrest is a Fellow in the American College of Healthcare Executives and a Certified VHA Coach and Mentor. His awards include the 2009 Georgia Medical Society Community Outreach Award, the 1998 Outstanding Graduate Student Award from the College of Health Professions, University of Massachusetts-Lowell; and induction into the U.S. Army Medical Department’s Order of Military Medical Merit.
Carol Williams, RN, MS | 603-624-4366 x6009
Associate Director for Patient/Nursing Services
Carol A. Williams, MS, RN, joined the senior management staff of Manchester VA Medical Center in July 2004. Ms. Williams brought 25 years of VA Nursing experience with her, in addition to private sector experience.
In her role of ADPNS, Ms. Williams is responsible for Nursing Practice across all Service Lines. She is also accountable for the SPS Program, Medical Center Education, Social Work, Infection Control, and Pharmacy. During her tenure, she has received multiple awards including the 2007 New Hampshire Federal Executive Association EEO/Diversity Award and the 2011 New Hampshire Federal Executive Association Award recipient for Group Innovation. She also received in 2011 the "Patriot Award" from the 1st Medical Recruiting Battalion. She is a 2006 Graduate of Leadership VA. She was the Chairman of the National Nurse Executive Mentoring Committee from 2005-2014. She is a Master Trainer for Coaching in VHA.
At Syracuse VA, she was the Clinical Operations Manager, responsible for the senior management of the inpatient units, ICU, OR/PACU, Respiratory Therapy, Infection Control, and some clinical and social work staff. Prior to that, she served as Head Nurse of Cardiology and Medical Oncology at Syracuse. She has been recognized for the development of the inpatient rehabilitation program, which has since received national recognition and CARF accreditation. She was involved in the VISN 2 Emergency Medical Preparedness Committee.
She is a 2002 graduate of HCLI. Ms. Williams received her initial nursing degree from Genesee Community College and went on to earn her BSN and Masters Degree from Syracuse University.
James E. Schlosser, MD, MBA | 603-624-4366 x 6008
Chief of Staff
James E. Schlosser, MD, MBA was appointed the Chief of Staff on May 2, 2016. Previously, Dr. Schlosser served as the Director of the VISN Improvement Resource Office of the VA New England Healthcare System where he provided leadership for key strategic initiatives, including Building a Culture of Improvement and Access Excellence. He was a founder of the New England Veterans Engineering Resource Center and led regional clinical innovation projects including Overtreatment of Diabetes, Hepatitis C, and nation-leading performance on Anticoagulation Improvement. He is board certified in internal medicine and continues to practice primary care at the Bedford VA. He previously served as Chief of Primary Care at the Bedford VA for eight years while also working on national improvement efforts on colorectal cancer screening and outpatient access.
Prior to his VA career, he served in various senior leadership positions in public hospitals, including Chief Medical Officer at the Cambridge Health Alliance, Deputy Medical Director at the Boston City Hospital and Chair of Adult Emergency Services at Cook County Hospital (Chicago). Dr. Schlosser served (1991-2001) as a founding board member of the Institute for Healthcare Improvement.